New Policy in Effect April 1, 2009

By now, many of you have received our Spring Newsletter about our new No Hats, No Hoods, No Sunglasses Policy. We’ve received several questions and concerns about the  new policy, so I thought I’d take this opportunity to clear some things up.

The number of robberies committed in financial institutions is growing and this is a simple way to tackle the issue. By removing hats, hoods, caps and sunglasses, members make it easier for staff and law enforcement to identify any would-be robbers, who often choose these items as a disguise.

Credit unions and banks across the country, including Park National Bank have been asking their customers/members to remove these items before coming into their financial institution.

This dress code security effort has already found succes in Massachusetts and Missouri. So, why adopt it here at Hopewell Federal? Plain and simple folks, we want to make our credit union safer for our members and staff. A growing number of financial institutions are also adopting this policy, including Kemba Financial in Columbus. By adopting this policy, we are also sending a specific message that you can’t come into our credit union wearing a disguise, without being noticed.

Now, will members who refuse to comply with this new policy still receive service? Of course they can. You can always use our drive thru and ATMs.

 We also understand that many people wear transitional lenses, that turn dark out in the sun, myself included. So obviously, we will not ask you to remove them if they are prescription, transitional lenses.  Here’s a good rule of thumb, if it conceals your face or head, you should remove it.

Plus, by reducing the time law enforcement agencies must devote to these types of crimes, more effort can be spent on more important concerns and investigations in our local community.

If you have any questions or concerns, please feel free to respond to me personally through the blog or give us a call, we’d be happy to talk with you. This policy does work and most importantly, we want our members to know that their safety is our number one priority. The policy goes into effect April 1, 2009.



4 Responses

  1. What about people that have transition lens in their glasses? If I take them off I can’t see good enough to fill out forms or whatever!

    • Hi kilokde,

      Thank you so much for your question. We’ve actually been asked that a couple of times. I completely understand your concern because I wear transition lenses myself. And rest assured, those kind of glasses are pretty easy to spot. So, if you are wearing prescription/transitions lenses, you of course, may still keep them on. We will not ask you to remove them.

      If you have any other questions or concerns, please let me know.

      Thanks again,

  2. i dont think you have the right to tell me what to wear. i would use the drive thur but my truck is to big to use the drive thru window.

    • Hi John,

      I can understand your frustration with this new policy, but allow me to share why I think it’s important that we implemented it at Hopewell Federal. On a weekly basis, we receive emails of all the robberies that occur in and around our area, from Columbus and beyond. And glancing the surveillance photos, the first thing you notice is that just about all the robbers look the same, they wear a hood, sunglasses or a hat, as a disguise.

      According to the FBI, 40% of all bank robberies involve some kind of facial disguise. And slowly but surely, across America bank after bank, including Park National here in Licking County and credit union after credit union, are asking their customers to refrain from wearing hats, hoods and sunglasses in their buildings. In fact, there are nine states where bankers and credit unions follow this rule and five others, where a majority of financial institutions have taken similar steps.

      Of course, we figured this wouldn’t be easy. We understand it could be a sensitive issue too for cancer patients, people of certain religious faiths and of course our long-time members who normally love to wear their hats. But, we implemented it with our members and staff in mind, to not only protect you but your money as well. We’ve seen the statistics, and we know that this policy works.

      We appreciate your membership and I encourage you to call myself or talk with another manager at the credit union to discuss viable options so that we can meet your financial needs.

      Thanks so much,


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