Attention HFCU Members

A massive security breach has prompted Hopewell Federal to reissue new debit and credit cards to our members. It’s important to note that Hopewell Federal’s own systems have NOT been hacked into, rather the comprise was the result of an intrusion at Heartland Payment Systems.  Heartland Payment Systems serves as the “middle man” for authenticating and processing credit and debit card transactions between commercial entities-such as restaurants, gas stations and retail outlets, as well as the financial institutions that issue the credit and debit cards to customers.

The breach potentially affects about 85 million credit card and debit card holders at banks and credit unions nationwide. Locally, it only affected about 1700 of our members.

In order to protect our members, we felt it was necessary to reissue our cards. This doesn’t mean that your account was used for ANY unauthorized activity and/or no personal identity information was stolen. However, please be assured that Hopewell Federal is actively monitoring the activity on your account to protect you from fraud. We use a sophisticated fraud detection software that monitors every card transaction, 24-hours-a-day, seven days-a-week. You will be contacted if you need to take any action. As always, we strongly encourage you to review your monthly statement carefully and call us immediately, if you see any suspicious activity.

We apologize for any inconvenience this has caused. There is a number listed on your new card that you can call to have it activated from your home phone. However, if you are more comfortable talking to us, you can give us a call and we’d be more than happy to activate your new card for you at 740-522-8311 or 1-800-860-8311.

As alwyas, if you have any further questions or concerns, feel free to contact us.

Sincerely,

Al Smith
President & CEO

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